No lingering doubts
Find the answer to your question, or contact us at support@trib3.nl.
We love having first-timers in the studio but we recognise you might be nervous or unsure about what your workout might be like. Once you have booked your first session, our team will get in contact with you to provide you with all the details to prepare you for your first visit.
We will always ask you to come 15 minutes before your first session so we can explain everything, put you at ease, and give you the best TRIB3 experience! Your coach will ask any first-timers to come into the studio with them before the session starts, to talk you through our TRI training framework, how the workout is set up and what you can expect.
In order to help us manage capacity effectively, you do need to book your sessions. If you need to cancel a session please do so in a timely manner via the app or notify the studio as soon as possible or your session credit may be marked as redeemed. This will also be the case if you turn up after the session has started, you won’t be allowed to enter the studio as you will not have had time to be introduced to the workout set-up and complete the equipment safety briefing.
Reach out to your studio should you have any more questions!
Usually the bands will be available to buy from your nearest TRIB3 studio.
The SWEAT Band 1.0 and TRIB3 SWEAT app are both designed to significantly enhance your workout experience with TRIB3, whether at home or in the studio. It’s not compulsory to wear the band but we highly recommend it to take your TRIB3 experience to the next level. The SWEAT BAND 1.0 and TRIB3 SWEAT app allow you to track your performance metrics like never before, including calories burned, heart rate and time in each zone as well as SWEAT Points earned.
Yes. Accuro HRM306 & LYNK2 heart-rate monitors are fully connectable with the TRIB3 SWEAT app and will capture the same performance metrics as the SWEAT BAND 1.0.
Only the SWEAT Band 1.0 & Accuro heart rate monitors will connect with the TRIB3 SWEAT app, however any heart rate monitors with ANT+ and Bluetooth will connect to our in-studio displays meaning you can still track your performance metrics during any in-studio sessions.
The TRIB3 SWEAT app has been designed to track all forms of exercise, meaning you can work-out anytime, anywhere. In order for your workouts to be tracked you will need to be wearing the SWEAT BAND 1.0 (or, as above, the Accuro HRM306 or LYNK2 heart-rate belt).
Yes, to start using the TRIB3 SWEAT app, you will need to download the app and register. Once you have filled in your information and paired your device, you are ready to sweat.
The TRIB3 SWEAT app is compatible with iOS and Android devices, including:
- iPhone 4S and above
- iPad and above, iPad mini and iPad touch
- Other Android Smart Devices
If you have previously used an Accuro heart rate monitor, any data stored within your app can be migrated over to the TRIB3 SWEAT app. Workout data is linked to your email address rather than your device. Just make sure that you register for the TRIB3 SWEAT app using the same email address that is registered with your TRIB3 studio and the Accurofit app.
We use the simple but proven formula of 220 minus your age to calculate an estimated maximum heart rate. Once you have your estimated maximum heart rate, our coaches can support you to monitor your effort, when in the studios, and if you exceed 100% or find it very difficult to achieve the SWEAT Zone at 80%+, we can guide you in safely adjusting your heart rate within the TRIB3 SWEAT app profile / in-store system.
Men typically have a lower body fat percentage and higher muscle mass than women of the same age and weight, resulting in a higher metabolism when resting and training, therefore a higher rate of calorie expenditure. Age and weight are factored into the equation to ensure results are accurate. Due to the complexity of the equations to calculate calorie burn (and no proven equation for gender-neutral) we have male and female gender options only available for now within the TRIB3 SWEAT app.
We recommend that any TRIB3R with a heart condition / on medication consult their GP before using the SWEAT BAND 1.0 or any heart rate monitor.
Should you experience any issues with the SWEAT Band 1.0 or the TRIB3 SWEAT app, the first step we recommend is to read our troubleshooting section below as we have found that most technical issues are easily fixable by following these steps.
If the problem persists, you can email support@trib3.nl with your query and we’ll aim to get back to you within 48 hours.
We aim to deliver your SWEAT BAND 1.0 within 7-10 working days.
If your SWEAT Band 1.0 is still not with you after 10 working days, please email support@trib3.nl, stating your order date and full name and we will look into this for you.
The SWEAT BAND 1.0 comes with the following warranty.
We warrant that this product will be free from material defects for 90 days commencing in each case on the date the product is put into shipment to you.
The warranty does not apply to any defect in the products arising from:
- Normal wear and tear;
- Wilful damage, abnormal or improper use, storage or working conditions, accident, negligence by you or by any third party;
- If you fail to operate or use the products in accordance with the user instructions;
- Any alteration or repair by you or by a third party; or
- Any specification provided by you.
- consumables, such as replaceable batteries;
- any product which has been opened or tampered with (except to replace batteries); or
- any product with an illegible serial number.
If products fail to comply with the warranty above, your sole option is to return the products to us for repair or replacement. Before returning any products, please request a return authorisation number by emailing support@trib3.nl. We may reject any returned product that is not in its original packaging and marked with a return authorisation number.
We have a general ‘no refunds’ policy as once the order has been placed, the costs to fulfil it have already been incurred. However, we will always be mindful of TRIB3R’s individual situation and try to make exceptions where fair and required. Devices that are found to be faulty should be returned to your nearest TRIB3 studio – if your band is not working correctly we will replace it for you.
- Ensure SWEAT band is worn against the skin, left of centre and is not loose. If the band cannot be adjusted so that it is tight enough, we have a smaller strap available.
- The SWEAT band is battery powered and you can check the battery life within the TRIB3 SWEAT app when wearing the device.
- If heart rate is displaying incorrectly, dropping quickly or not visible at all within a TRIB3 workout or when using the TRIB3 SWEAT app, this is likely due to a flat battery. We encourage TRIB3Rs to try replacing the battery with a new CR2032 3V battery.
- To reserve battery life, disconnect the transmitter pod from the strap after every workout, otherwise the battery will run out extremely fast.
- The maximum heart rate calculation is an estimate as each individual is different. If you exceed 100% when training in the studio or at home, speak to the customer service team to adjust your preset maximum heart rate.
- TRIB3Rs should feel as though they are near their maximum effort when in the red zone (93% or higher). It should be very difficult to spend prolonged periods at this intensity.
- When using the TRIB3 SWEAT app and SWEAT BAND 1.0, we highly recommend setting your screen lock to ‘NEVER’ within your phone / tablet settings, to reduce the likelihood of losing signal.
- A consistent WIFI signal is necessary for stable heart rate tracking. If this is not possible, we recommend disabling WiFi and using 4G. Connection will likely be lost if you connect / disconnect from WiFi or move out of range of the router / internet hub while tracking your workout so aim to do this before you start. If this happens, the SWEAT BAND 1.0 and Accuro HRM306 will continue to track and will save your data providing you are wearing it correctly. Instructions for how to wear are within the box the device comes in.
Taking your workout experience to the next level. Find your TRIB3.
